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Customer Service is a Joke

Sent email to customer service, got a response to email tech support. Why they couldn't have forwarded it I don't know. Sent email to tech support. Finally talked to live person who could not help me. Said she would have tech support call me. No answer to email or call from tech support. I called again and got someone to ans. tech support number! She obviously was not in tech support just answered phone. She said tech support does not return phone calls. I told her they do not answer emails either. She then asked me what was wrong. She said hold on and transferred to me. I got the proverbial dark hole again!! Leave a message. This company is a joke. I would not buy anything from them. Only good thing is the drone that was purchased was not bought directly from them, I can return it.
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ID
#610560 Review #610560 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

IR Helicopter does NOT work. No answer from company.

1.7
Details
The Official Licensed NBA IR Helicopter I purchased through Groupon does not work. There is no IR connection between the remote and the helicopter. I have tried all the troubleshooting tips from the instructions without success. I called the company during stated hours. The Technical Support number does not answer. The Customer Support number goes to a recording after 20 rings. I left a message but have not received a return call. My only recourse now is to process a return through Groupon. This does not serve my purpose, however, since I needed the IR Helicopter for a gift for a child. What a disappointment.
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ID
#607791 Review #607791 is a subjective opinion of poster.
Location
Windsor, California
Service
World Tech Toys Customer Care
Reason of review
Damaged or defective
Loss
$25
Preferred solution
Let the company propose a solution

I can't believe they get away with this conduct!

1.3
Details
Update by user Apr 07, 2015

Well, it is now April I have tried to contact both hobbytron and World tech toys with Zero results. I guess I learned my lesson with this company.

I even tried to order replacement blades for one of the helicopters I bought....they don't sell them, and I can't find them any place. So it was an expensive lesson, but I think it sunk in....DON'T BUY FROM THIS COMPANY, YOU WILL BE SORRY

Original review posted by user Mar 07, 2015
When I first started buying rc's from World Tech Toys (Hobbytron) there a few problems, but I was able to get these matters solved. I bought many rc's, ( three helicopters, four cars and two tanks.) My last two purchases is where the company became totally unprofessional, fraudulent and rude. The first unresolved problem was when I ordered a formula one race car that was supposed to have a rechargeable battery pack for the car and a pistol grip type transmitter. When I received my order, it was in the correct box, but what came in the box was the cheaper versionof the car that they also sell that runs on aa batteries makes the car basically useless because of the lack of power, and the wrong transmitter. I followed their procedures to request a fix. They sent an email requiring pictures of the car before they would process the complaint. I took pictures of the box, the car, the battery compartment, the transmitter, and explained the problem in-depth. After almost 8 days, I received another email stating that the product was correct because the manufacturer had changed the product ( not sure how), this was the last communication I was able to get from the company. I tried to contact the 2 other times by phone, and 4 times by email, up to this date there has not been any responses. They are up to this date still advertising and selling both versions of the car. The second problem occurred while I was waiting for the first response about the car. I purchased a tank the the turrent was supposed to rotate and the barrel was supposed to raise and lower, however, when I received the tank the turrent and barrel because of the way they were made were unable to do the functions that they were advertised to do. I tried to contact them again, but have not received anything. I cannot believe a company can get away with and still be in business. I feel like I have been ripped off and ignored by the company. I do hope other consumers avoid this company, and hopefully something gets done about their improper business tactics.
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ID
#604852 Review #604852 is a subjective opinion of poster.
Location
Santa Rosa, California
Product
World Tech Toys Rc Quadcopter
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered

World Tech Toys Customer Care Review

1.0
Details
Bought a Panther spy drone and the battery will not charge up . customer service will not respond.
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ID
#595047 Review #595047 is a subjective opinion of poster.
Location
Houston, Texas
Service
World Tech Toys Customer Care
Reason of review
Bad quality

No Customer Service

2.2
Details
I bought a helicopter from these guys for Christmas. After a few times out I broke a stabilizer bar and have tried to contact them about 5 times to get a replacement part. You can not reach them by phone, it just goes to voice mail, which is full. The online chat person tells you to email them, which I did, 3xs, still no response. ( Bought from Hobbytron, but its the same Co.) Helicopter seems to be good quality, but if you need to contact them for anything good luck.... After three emails, about three phone calls, and two attempts at the online chat I still have no answers.
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ID
#590177 Review #590177 is a subjective opinion of poster.
Location
Mansfield, Texas
Reason of review
Poor customer service
Loss
$65
Preferred solution
Let the company propose a solution

Hercules Helicopter Review

1.0
Details
No customer service..Hercules broke within 6 flights..main drive gear is shaved. Wouldn't want to go forward. Need parts
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ID
#585449 Review #585449 is a subjective opinion of poster.
Location
Rochester, New York
Reason of review
Damaged or defective

World Tech Toys - Hercules Helicopter Review from Sweet Home, Oregon

1.0
Details
I bought a Hercules unbreakable 3.5 ch helicopter for my sons. Upon opening the box my children were so excited. I followed the directions exactly. New batteries in remote and plugged helicopter in to charge. After a few hours I tried it. The machine wouldn't turn on or light up, just nothing. I've tried every number they have during business hours. Customer service, tech support, wholesale dept. You either go straight to voicemail or sit on hold for 5 minutes then it just rings and rings and rings till it hangs up on you. Also I have sent close to 20 e mails to the customer service dept with no answer. I took the item back to where I got it (with receipt) they wouldn't refund my money. After a lot of negotiating I got a replacement. Guess what!! Same problem!!! DO NOT BUY THESE TOYS UNLESS YOU JUST WANT TO THROW YOUR MONEY AWAY!! World tech toys is a scam with no customer service
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1 comment
Anonymous
#933844

Stay away from anything sold by WorldTechToys. They are junk.

i bought a Hercules "Unbreakable" helicopter for my grandson, for Christmas. The rotor shaft bent on the first crash. I also bought myself one of the big ones; the Sport.

I push the throttle for it to go up and the blades turn 4 or 5 rounds and stop. DON'T WASTE YOUR MONEY ON THEIR JUNK!!!!!

ID
#583789 Review #583789 is a subjective opinion of poster.
Location
Sweet Home, Oregon
Reason of review
Bad quality

Didn't answer phones but DID respond to email

I had the very same issue as some have said on here about calling constantly but getting a full answering machine. I actually got so annoyed that I sent a rude email to them. To my surprise I did get a response. They will not answer their phones but try emailing them. They have 4 people listed on their website with email addresses and I also included the customer service email. I had a customer service representative call me but Vic who is apparently the president of world tech toys was the one who specifically addressed my issue. I am not going to the lie there was a lot of back and forth emails trying to communicate my issue but in the end he helped me out and I was satisfied. I actually just received a replacement product about 15min ago. I am hoping this one works though...
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ID
#582279 Review #582279 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
World Tech Toys Customer Care
Reason of review
Poor customer service

World Tech Toys - Helicopter Review from Lakewood, California

1.0
Details
World Tech Toys - Helicopter Review from Lakewood, California
I got the lakers helicopter for my nephew for Christmas! It doesn't work/fly? We've charged it and nothing , it's not getting power? Maybe bad charger? I've been calling since the 26 of dec and left numerous mssgs! Today is 1/09 and still no response from these people! How mean and rude! Horrible company! I'm very disappointed and dissatisfied w/ WT toys! Never again ! I will keep calling their corporate office daily until they return my call or talk to me! How can the get away w/ this? On their box it states "questions we are here to help call us"! What a lie! They never answer ! You get a vm box that us full and hangs up on u! Just horrible!
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ID
#580378 Review #580378 is a subjective opinion of poster.
Location
Lakewood, California
Reason of review
Damaged or defective

Left 12 messages in 12 days with customer service no call back

1.0
Details
Bought a helicopter with a bad battery, spent over $100.00. From day one the batter will not hold a charge. I have been calling and leaving their customer service number for 12 days and left over 12 messages, and have not gotten a single return call. Tried the customer service line, the tech line all the same. STAY AWAY FROM THIER PRODUCTS UNLESS YOU WANT TO BE RIPPED OFF!!!! DO NOT BUY WORLD TECH TOYS PRODUCTS OR YOU WILL BE RIPPED OFF!!!!! STAY AWAY FROM THIER PRODUCTS UNLESS YOU WANT TO BE RIPPED OFF!!!! DO NOT BUY WORLD TECH TOYS PRODUCTS OR YOU WILL BE RIPPED OFF!!!!! STAY AWAY FROM THIER PRODUCTS UNLESS YOU WANT TO BE RIPPED OFF!!!! DO NOT BUY WORLD TECH TOYS PRODUCTS OR YOU WILL BE RIPPED OFF!!!!!
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ID
#579891 Review #579891 is a subjective opinion of poster.
Location
San Mateo, California
Service
World Tech Toys Customer Care
Cons
  • Customer service
  • Durability of product
  • All of their business
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

Cheap toy, NO customer service

I have a WTT Hercules Nano. The plastic connector that holds the stabilizer to the shaft snapped on the third day, and the crash was not significant. I got no response from emails to customer service and my multiple calls to customer service left me on hold for 6 minutes then went straight to voice mail. The total flying time on a full charge is only about 3-4 minutes, then it loses power. You cannot fly this helicopter outdoors in any sun at all or the RF signal is lost completely. Don't waste your money on this toy or this company. Will have to go to third party for parts.
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ID
#578997 Review #578997 is a subjective opinion of poster.
Location
Webster, New York
Service
World Tech Toys Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

World Tech Toys is a Fraud

I have a Supernova Spy Quadcoptor Drone. The control board started smoking and it lost all power. I have went to several hobby shops only to be told that it wasn't anything they carry and that I should contact the company. I have called several times and even sent an email. No response. As I reviewed the website and even searched this place on Google maps, it appears that they are just an office or warehouse that imports cheap products from China and they don't care. This place is a complete fraud and I wouldn't recommend that anyone do business with them. I am going to file a complaint with the BBB in Valencia, Ca.
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1 comment
Anonymous
#939396

I finally received an email asking for information so they could contact me n replace the parts. I was contacted by HobbyTron and they sent me a new part, free of charge. Apparently world tech toys and HobbyTron are the same company.

ID
#577504 Review #577504 is a subjective opinion of poster.
Location
Salisbury, North Carolina
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Deliver product or service ordered

Avoid this company

1.0
Details
I bought 2 items from this company: Hercules helicopter and quad drone, but they are all junk. Nether customer service is non existence. I called 10 times, but only answering machine. Both items broke in first try. Do not buy their products. Helicopter wings broke at first try, and drone's landing legs are broken at first try. I paid $200 for both, and they don work. Don't do business with these guys and save yourself money. This will not last long. This company is a rip off. Avoid this guys if you can. Seriously. No customer service, no follow up, bad products, and overrated advertisement. Bad business practice. Avoid them.
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1 comment
Anonymous
#925632

I just received the Hercules glow in the dark unbreakable helicopter for xmas, first fight,first crash and the tail rotor broke. I guess calling them will be a waste of time,so off to the store to get some crazy glue.Bummer deal,and i was all happy!...lol.

ID
#576457 Review #576457 is a subjective opinion of poster.
Location
Saratoga, California
Cons
  • All of their business
Reason of review
Poor customer service
Loss
$200

Product does not work / Company does not care!

My son received one of their toys as a gift and it does not work. A note on the box states "If yo have any questions or difficulty operating this toy, give us a call at 1-877-498-8697." So I called the number, the lady I spoke to was very rude and did nothing to help. She just said that I had to take the toy to where it was purchased and try to get my money back. I tried to explain that it was a give and I didn't have a receipt but she didn't want to listen to me and simply said that they will not replace the toy.
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ID
#576371 Review #576371 is a subjective opinion of poster.
Location
Long Pine, Nebraska
Cons
  • Durability of product
  • Warrantee
  • Customer service
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Deliver product or service ordered

Quadcopter Review

Got two quad copters both suck can't use either one I don't recommend this company to anyone have played with lots of choppers other company's no issues
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ID
#573867 Review #573867 is a subjective opinion of poster.
Location
Wasilla, Alaska
Reason of review
Damaged or defective