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1.3
Details

Update by user Apr 07, 2015

Well, it is now April I have tried to contact both hobbytron and World tech toys with Zero results. I guess I learned my lesson with this company. I even tried to order replacement blades for one of the helicopters I bought....they don't sell them, and I can't find...

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ID
#604852 Review #604852 is a subjective opinion of poster.
Product
World Tech Toys Rc Quadcopter
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered

World Tech Toys Customer Care Review

1.0
Details
Bought a Panther spy drone and the battery will not charge up . customer service will not respond.
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ID
#595047 Review #595047 is a subjective opinion of poster.
Service
World Tech Toys Customer Care
Reason of review
Bad quality

World Tech Toys - No Customer Service

2.2
Details
I bought a helicopter from these guys for Christmas. After a few times out I broke a stabilizer bar and have tried to contact them about 5 times to get a replacement part. You can not reach them by phone, it just goes to voice mail, which is full. The online chat person tells you to email them, which I did, 3xs, still no response. ( Bought from Hobbytron, but its the same Co.) Helicopter seems to be good quality, but if you need to contact them for anything good luck.... After three emails, about three phone calls, and two attempts at the online chat I still have no answers.
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ID
#590177 Review #590177 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$65
Preferred solution
Let the company propose a solution

Hercules Helicopter Review

1.0
Details
No customer service..Hercules broke within 6 flights..main drive gear is shaved. Wouldn't want to go forward. Need parts
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ID
#585449 Review #585449 is a subjective opinion of poster.
Reason of review
Damaged or defective

World Tech Toys - Hercules Helicopter Review from Sweet Home, Oregon

1.0
Details
I bought a Hercules unbreakable 3.5 ch helicopter for my sons. Upon opening the box my children were so excited. I followed the directions exactly. New batteries in remote and plugged helicopter in to charge. After a few hours I tried it. The machine wouldn't turn on or light up, just nothing. I've tried every number they have during business hours. Customer service, tech support, wholesale dept. You either go straight to voicemail or sit on hold for 5 minutes then it just rings and rings and rings till it hangs up on you. Also I have sent close to 20 e mails to the customer service dept with no answer. I took the item back to where I got it (with receipt) they wouldn't refund my money. After a lot of negotiating I got a replacement. Guess what!! Same problem!!! DO NOT BUY THESE TOYS UNLESS YOU JUST WANT TO THROW YOUR MONEY AWAY!! World tech toys is a scam with no customer service
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1 comment
Anonymous
#933844

Stay away from anything sold by WorldTechToys. They are junk.

i bought a Hercules "Unbreakable" helicopter for my grandson, for Christmas. The rotor shaft bent on the first crash. I also bought myself one of the big ones; the Sport.

I push the throttle for it to go up and the blades turn 4 or 5 rounds and stop. DON'T WASTE YOUR MONEY ON THEIR JUNK!!!!!

ID
#583789 Review #583789 is a subjective opinion of poster.
Reason of review
Bad quality

World Tech Toys - Didn't answer phones but DID respond to email

I had the very same issue as some have said on here about calling constantly but getting a full answering machine. I actually got so annoyed that I sent a rude email to them. To my surprise I did get a response. They will not answer their phones but try emailing them. They have 4 people listed on their website with email addresses and I also included the customer service email. I had a customer service representative call me but Vic who is apparently the president of world tech toys was the one who specifically addressed my issue. I am not going to the lie there was a lot of back and forth emails trying to communicate my issue but in the end he helped me out and I was satisfied. I actually just received a replacement product about 15min ago. I am hoping this one works though...
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ID
#582279 Review #582279 is a subjective opinion of poster.
Service
World Tech Toys Customer Care
Reason of review
Poor customer service
1.0
Details
World Tech Toys - Helicopter Review from Lakewood, California
I got the lakers helicopter for my nephew for Christmas! It doesn't work/fly? We've charged it and nothing , it's not getting power? Maybe bad charger? I've been calling since the 26 of dec and left numerous mssgs! Today is 1/09 and still no response from these people!...
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ID
#580378 Review #580378 is a subjective opinion of poster.
Reason of review
Damaged or defective

World Tech Toys - Left 12 messages in 12 days with customer service no call back

1.0
Details
Bought a helicopter with a bad battery, spent over $100.00. From day one the batter will not hold a charge. I have been calling and leaving their customer service number for 12 days and left over 12 messages, and have not gotten a single return call. Tried the customer service line, the tech line all the same. STAY AWAY FROM THIER PRODUCTS UNLESS YOU WANT TO BE RIPPED OFF!!!! DO NOT BUY WORLD TECH TOYS PRODUCTS OR YOU WILL BE RIPPED OFF!!!!! STAY AWAY FROM THIER PRODUCTS UNLESS YOU WANT TO BE RIPPED OFF!!!! DO NOT BUY WORLD TECH TOYS PRODUCTS OR YOU WILL BE RIPPED OFF!!!!! STAY AWAY FROM THIER PRODUCTS UNLESS YOU WANT TO BE RIPPED OFF!!!! DO NOT BUY WORLD TECH TOYS PRODUCTS OR YOU WILL BE RIPPED OFF!!!!!
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ID
#579891 Review #579891 is a subjective opinion of poster.
Service
World Tech Toys Customer Care
Cons
  • Durability of product
  • Customer service
  • All of their business
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

World Tech Toys - Cheap toy, NO customer service

I have a WTT Hercules Nano. The plastic connector that holds the stabilizer to the shaft snapped on the third day, and the crash was not significant. I got no response from emails to customer service and my multiple calls to customer service left me on hold for 6 minutes then went straight to voice mail. The total flying time on a full charge is only about 3-4 minutes, then it loses power. You cannot fly this helicopter outdoors in any sun at all or the RF signal is lost completely. Don't waste your money on this toy or this company. Will have to go to third party for parts.
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ID
#578997 Review #578997 is a subjective opinion of poster.
Service
World Tech Toys Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

World Tech Toys is a Fraud

I have a Supernova Spy Quadcoptor Drone. The control board started smoking and it lost all power. I have went to several hobby shops only to be told that it wasn't anything they carry and that I should contact the company. I have called several times and even sent an email. No response. As I reviewed the website and even searched this place on Google maps, it appears that they are just an office or warehouse that imports cheap products from China and they don't care. This place is a complete fraud and I wouldn't recommend that anyone do business with them. I am going to file a complaint with the BBB in Valencia, Ca.
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1 comment
Anonymous
#939396

I finally received an email asking for information so they could contact me n replace the parts. I was contacted by HobbyTron and they sent me a new part, free of charge. Apparently world tech toys and HobbyTron are the same company.

ID
#577504 Review #577504 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Deliver product or service ordered