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I had the very same issue as some have said on here about calling constantly but getting a full answering machine.I actually got so annoyed that I sent a rude email to them.

To my surprise I did get a response. They will not answer their phones but try emailing them. They have 4 people listed on their website with email addresses and I also included the customer service email. I had a customer service representative call me but Vic who is apparently the president of world tech toys was the one who specifically addressed my issue.

I am not going to the lie there was a lot of back and forth emails trying to communicate my issue but in the end he helped me out and I was satisfied.

I actually just received a replacement product about 15min ago.I am hoping this one works though...

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