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I purchased an unbreakable nano helicopter made by WorldTechToys, from groupon, and it broke after a few brief flights.

When I Called WorldTechToys customer service number on the box(very difficult to reach them!), Iwas told I did not purchase the toy through them (duh, who buys direct from manufacturer?), so it was not warranted. They did offer to sell me the parts that broke though!

I contacted Groupon and was told the toy was under warranty , it should have been included in the box with the item and to contact the manufacturer!

WorldTechToys obviously only sells cheap disposable toys without standing behind their claims. Unbreakable? Ha!

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Full refund.

I liked: Price.

I didn't like: Customer service, Warrantee, Product advertisement, Durability of product, Durability.

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Salt Lake City, Utah, United States #922934

I am still waiting for resolution, they finally sent me a return label authorization number (I had to pay for return postage) and after 3 weeks have still not seen the replacement nanocoptor they promised.

Additionally, I had ordered replacement parts and they had sent me the wrong parts And overcharged me! They have not responded to that claim with a return authorization yet either!

Worst customer service ever seen!


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